Need more information? Look below to see if we have answered them.
- Click the “Log In / Register” link at the top right of our site.
- Click the “Continue” button under “Sign Up”
- Follow the prompts to create your account
First you need to register an online account with us. This process is very simple and will ensure you can quickly and safely make orders.
Once you have created your account you can browse the site; either using the categories listed down the side, by using the search function, or by looking at our current sale items.
When you have finished shopping, simply go to your cart and choose your preferred payment method. The freight will be calculated and added to your cart. Complete payment and the items will be shipped to you, we will advise dispatch details including carrier and relevant tracking details.
Alternatively, you can contact a member of our customer service team at (07) 3344 7777 to place a telephone order.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
In stock items: will be despatched within 24hrs excluding weekends.
Buy in items: we have to comply with our suppliers terms of trade therefore we anticipate that buy in lines may take up to two weeks to procure and dispatch, dependent upon availability from our suppliers.
Delivery timeframes will then depend on your location.
Who: we use a nationwide freight broker which engages various state and national carriers.
When: In stock items: will be despatched within 24hrs excluding weekends.
Buy in items: we have to comply with our suppliers terms of trade therefore we anticipate that buy in lines may take up to two weeks to procure and dispatch, dependent upon availability from our suppliers.
Delivery time frames will then depend on your location.
Where: we ship Australia wide except PO Box addresses
How Much: once you have completed your shopping proceed to checkout, your freight cost will be calculated and shown as part of the checkout window.
If your order has been placed, but not dispatched, we will make the changes or cancellation straight away wherever possible. Please email (sales@toolcity.com.au), or call our customer service team at (07) 3344 7777 for assistance.
If your order has already been despatched then return of goods must be in line with our returns policy. Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
Whilst we strive to ensure that your goods are shipped to prevent damage;
If the package is obviously damaged simply refuse delivery. If the damage is discovered after opening the consignment please take a picture of the carton(s) and product(s) and send us an email immediately. We will then make necessary arrangements for resupply.
We offer a hassle free 14 days returns policy for an exchange or refund.
See our Return Policy.
